Privacy Policy

Privacy Policy

Last Updated On: 17-Jun-2026
Effective Date: 17-Jun-2026

This Privacy Policy describes the policies of C&A EMBROIDERY AND PRINT LTD, Unit 19 Durham Way South, Aycliffe Business Park, Newton Aycliffe, Durham DL5 6ZF, United Kingdom, on the collection, use, and disclosure of your information when you use our website (https://caembroidery.co.uk) (the “Service”). By accessing or using the Service, you are consenting to the collection and use of your information in accordance with this Privacy Policy, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (collectively, "the Data Protection Legislation").

1. Who We Are & Geographic Sales Boundaries

C&A Embroidery and Print Ltd operates as the data controller for your personal information. Please note that our e-commerce services, order processing, and physical product shipping are strictly restricted to customers residing within Great Britain (England, Scotland, and Wales). We do not sell or ship to Northern Ireland or the European Union. Consequently, cross-border EU consumer data regulations do not apply to purchases made through this website.

2. Information We Collect & How We Collect It

To process your orders and provide our branded clothing services, we collect and process the following personal information:

• Name
• Email Address
• Mobile Number
• Billing and Delivery Address

We collect or receive this information when you fill out a registration form, submit personal information during checkout, interact with our website, or from publicly available sources (such as business directories for corporate orders).

3. How We Use Your Information

Under UK data protection law, we process your information under the lawful basis of Contract (to fulfill your orders) and Legitimate Interests. We use your data specifically for:

• Processing payments securely.
• Managing, manufacturing, and delivering customer orders.

If we wish to use your information for any other purpose (such as marketing), we will explicitly ask for your consent first.

4. How We Share Your Information

We will never transfer your personal information to any third party for marketing purposes without your consent. We share data only in limited circumstances:

• Service Providers: Such as delivery couriers and payment gateways required to fulfill your order, or Analytics providers to monitor site health. We require these third parties to use your data only for the transferred purpose and not to retain it longer than necessary.
• Legal Obligations: To comply with applicable law, regulations, court orders, or other legal processes.
• Business Transfers: If our company is merged or acquired by another business, your information will be transferred to the new owner as a business asset.

5. Retention Of Your Information

We will retain your general personal information with us for 90 days to 2 years after you terminate your account, or for as long as we need it to fulfill the purposes for which it was collected.

Important HMRC Exemption: To comply with UK HMRC tax and accounting audit requirements, all financial transaction records, order invoices, and associated customer details (Name, Address, Order History) are strictly retained for 6 years following the end of the financial year in which the transaction occurred.

6. Your Rights & Subject Access Requests (SARs)

Depending on the law that applies, you have the right to access, rectify, or erase your personal data, restrict or object to active processing, ask us to port your information, or withdraw any consent you previously provided.

To exercise these rights, or to submit a formal "Subject Access Request" (SAR) for a copy of your records, please email us at info@caembroidery.co.uk. We will conduct a reasonable search and respond without undue delay, strictly within one calendar month of receipt.
Note: In accordance with the Data (Use and Access) Act 2025, if your request is broad or unclear, the statutory one-month clock will be paused until we receive the necessary clarification from you.

7. Cookies & Tracking

In accordance with the Data (Use and Access) Act 2025, our website utilizes low-risk statistical and analytics cookies to monitor website performance without requiring explicit prior consent. You maintain the right to opt out of these tracking technologies at any time via your browser settings. To learn more, please refer to our Cookie Policy.

8. Security

The security of your information is important to us, and we use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given inherent internet risks, we cannot guarantee absolute security, and you transmit information to us at your own risk.

9. Mandatory Data Protection Complaints Procedure / Grievance Officer

C&A Embroidery and Print Ltd is committed to handling data protection queries fairly and promptly. In accordance with the statutory obligations under the Data (Use and Access) Act 2025, you have a formal right to lodge a complaint regarding how your data is handled.

Under UK law, you are required to submit your complaint directly to us in the first instance to allow for an internal investigation. Please email our Grievance Officer at info@caembroidery.co.uk or call 01740 657831. We will formally acknowledge receipt of your complaint within 30 days of submission, conduct an investigation, and provide a resolution outcome.

If you remain completely dissatisfied following our internal review process, you retain the legal right to escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.